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Contact us before sending anything back so we can give you the correct return instructions.
For an eligible physical shop product, tell us within 14 days of receiving it that you wish to cancel. The item should be unused and returned in its original condition.
Email first for the return instructions and return address. We do not publish the return address online.
Contact us as soon as reasonably possible if an item is damaged, faulty, incorrect, missing or has not arrived. Include your order number and helpful photos where relevant.
Your rights under the Consumer Rights Act 2015 are not affected.
Send your order number, the item you wish to return and the reason for the return.
We will provide the correct return instructions and address. Please do not send items before contacting us.
Keep the product safe and in its original condition where possible. We will confirm the applicable next steps for your request.
After it arrives, we will inspect it and confirm the outcome and any refund due to your original payment method.
Digital content has different cancellation rules once download access begins. If your file is faulty or you cannot access a paid download, contact us and we will help.
Ongoing subscription cancellation is managed through your account or by email. Statutory rights for goods remain separate.
Read subscription termsEmail info@inclusivestoriesbox.co.uk with your order number.
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