Who we are
Inclusive Stories Ltd runs inclusivestoriesbox.co.uk. We are the controller of your personal information, which means we decide how it is used.
- Company number: 14064560, registered in England and Wales
- Email: info@inclusivestoriesbox.co.uk
- Phone: +44 20 4520 8311
If you have any questions about this policy or your information, email us and we will reply.
What we collect
- Your account: your name, email address and password. We never see your password in plain text.
- Orders and subscriptions: your name, delivery address, email, phone number if you give it, what you bought and when. Our payment provider handles your card details. We never see or store your full card number.
- Digital downloads and tools: which products you have bought, so you can open them again from My Downloads.
- My Morning, My Way: the routines you create, which can include your child's name, the steps you choose, any words you add and any photos you upload. These are saved to your account so you can come back to them.
- Free support tools: your answers stay in your browser and are not saved to our servers. If you choose "Email me a copy", we use your email address to send the PDF and do not keep it afterwards.
- Messages: what you send us when you email or contact us.
- Website use: basic technical information, such as your browser, device and the pages you visit. See Cookies below.
How we use it and why
UK data protection law says we must have a lawful reason for each use of your information. These are ours.
| What we do | Our lawful reason |
|---|---|
| Take payment and deliver your order or subscription box | Contract: we need it to give you what you bought |
| Give you access to your downloads and tools | Contract |
| Save your My Morning, My Way routines and photos | Contract: saving them is part of the tool |
| Reply to your messages | Legitimate interests: helping you |
| Keep records of orders for tax and accounts | Legal obligation |
| Keep the website safe and working | Legitimate interests |
| Send you news and offers by email | Consent: only if you opt in, and you can unsubscribe at any time |
We never sell your information. We do not use it for automated decisions about you.
Children's information
Our accounts are for parents, carers and other adults. We do not knowingly create accounts for children.
In My Morning, My Way, you may add your child's name and photos. You choose what to add. We use it only to show and print your routines. Only you can see it, and we never share it or use it for anything else.
You can delete a routine at any time from My routines. Deleting a routine removes its photos too. You can also ask us to delete all your information (see Your rights below).
Who we share it with
We share information only with companies that help us run the shop, and only what they need. They must keep it safe and may not use it for their own purposes.
| Who | What for |
|---|---|
| Stripe | Taking card payments securely |
| Amazon Pay | Taking payments if you choose to pay with your Amazon account |
| Supabase | Storing accounts, orders, purchases and saved routines |
| Lovable | Hosting our website |
| hCaptcha | Checking that forms are filled in by a person, not a computer program, to stop spam and fraud |
| Royal Mail | Delivering books and subscription boxes |
| Google (Gmail) | Sending and receiving our emails |
We may also share information if the law requires it, for example with HMRC.
How long we keep it and where
| Information | How long we keep it |
|---|---|
| Your account | Until you ask us to close it |
| My Morning, My Way routines and photos | Until you delete them or close your account |
| Order and payment records | Six years, as tax law requires |
| Newsletter sign up | Until you unsubscribe |
| Messages you send us | Up to two years |
Some of the companies we use may store information outside the UK. When they do, we make sure safeguards are in place that UK law accepts, such as approved contract terms.
Cookies
We only use cookies and similar storage that our website needs to work:
- Essential site cookies: keep you signed in, remember your basket and make our tools work.
- hCaptcha: checks that forms are filled in by a person, not a computer program, to keep the site safe from spam and fraud.
- Amazon Pay: lets you pay with your Amazon account at checkout, and keeps that payment secure.
We do not use analytics or advertising cookies. If this changes, we will update this policy and ask for your consent first.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong
- ask us to delete your information
- ask us to stop or limit how we use it
- object to us using it for our legitimate interests
- withdraw your consent at any time, for example by unsubscribing from emails
- ask for your information in a format you can take elsewhere
To use any of these rights, email info@inclusivestoriesbox.co.uk. We will reply within one month. It is free.
How to complain
If you are unhappy with how we use your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint.
Changes to this policy
We will update this policy if how we use your information changes. The date at the top shows when it last changed.